Terms of purchase and use

Canta los Verbos is a digital product provided and maintained by OfficeDesk AS, a Norwegian company registered in the Norwegian Register of Business Enterprises (Foretaksregisteret).

You can find the current registration details for OfficeDesk AS at Brønnøysundregistrene.

Canta los Verbos is a digital course for practising Spanish verbs through songs, theory and exercises. You can use the first lesson free of charge without creating an account. The content is provided for your personal learning under a limited, non-exclusive and non-transferable licence.

You must not resell, publicly share, redistribute, substantially reproduce or give third parties the content or your access, except for uses permitted by law. Intellectual property rights remain with OfficeDesk AS or their respective owners.

The advertised annual offer does not include lifetime access. If you previously purchased under different terms, the rights acquired under that contract remain in place: these terms do not convert previous access into a subscription.

You need an internet connection and an up-to-date browser to use the course. To listen to the songs, you need a device that can play audio; you decide when to play it. The course runs on the web. An annual purchase will require an email address you can access to sign in and receive information about your contract.

The advertised total price is NOK 299 per year, including applicable taxes. This is approximately NOK 24.92 per month, but it is not billed monthly: the year is charged in advance when you purchase, followed by NOK 299 at each automatic annual renewal unless you cancel. There is no trial requiring a card and no initial charge deferred for 14 days. Purchases of this plan are not currently accepted through the website.

The payment provider, the seller for the transaction and their responsibilities will be stated before you confirm a purchase. If you have a confirmed previous purchase, check its receipt and the terms accepted at the time to identify the provider and the payment support channel.

OfficeDesk AS is responsible for the product, its content, access and educational support. Product questions should be sent to hola@cantalosverbos.es. For a previous transaction, you can also use the support contact shown on its receipt.

Before you enter into a contract, the content included, the seller, the amount and currency you will pay, the renewal date and the cancellation terms will be identified. The contract confirmation, these terms and the withdrawal information and form will be provided in a form you can keep, such as an email; a link to a page that can be changed is not a substitute.

The free first lesson requires no payment or sign-in. If you have a confirmed previous purchase, access is linked to the email address used for the purchase, and you can sign in using the secure link sent to that address. Keep access to your inbox secure.

If access does not appear after a confirmed payment, contact us and include the purchase date and receipt identifier, but never send full card details.

The annual offer includes a commercial guarantee: if you tell us within 14 days after your first purchase that you do not want to continue, we will refund the full amount paid, without requiring a reason and even if you have started using the course. We make no deduction for use during that period. This guarantee is in addition to your statutory rights.

Consumers also retain any statutory right of withdrawal that applies to them, normally for 14 days from entering into the contract. For this offer, we do not require you to waive your right of withdrawal when you start using the course. If you do not receive the mandatory information about that right, the statutory period may be extended. The commercial guarantee does not shorten any longer statutory period.

You only need to send an unambiguous statement to hola@cantalosverbos.es before the period expires, identifying the purchase you want to cancel. You may use the form below, but it is not compulsory. You can also contact the support service of the seller identified on the receipt. Do not send full card numbers, passwords or sign-in links.

The refund will be made without undue delay and no later than 14 days after you notify us, using the same payment method unless you expressly agree otherwise, with no refund fees. A full refund revokes the access associated with that purchase and stops its renewals. Mandatory rights arising from defects, non-performance or other grounds remain in place after the guarantee period as well.

You can cancel future subscription renewals by giving reasonable notice. If you only want to stop the next annual renewal, you will keep access until the end of the period you have paid for. You can notify us, among other ways, by emailing hola@cantalosverbos.es. Cancellation must be straightforward and must also be available through the same means used to enter into the contract.

You can also cancel future services not yet supplied within a period you have already paid for. In that case, the refund is determined under section 31 of the Norwegian Act relating to the supply of digital content and digital services to consumers (digitalytelsesloven): the advance payment for the cancelled part is returned, less any losses for which we may lawfully claim compensation. The full refund guarantee in section 5 applies during the 14 days following the first purchase. Your statutory rights continue after the guarantee ends.

For active subscriptions, we will send a reminder at least every six months that the subscription is continuing and explain how to cancel it. If we omit that notice, you can cancel without charge with effect from the time when it should have been sent, as provided by law. Annual purchases remain disabled; the required cancellation and reminder mechanisms must be available before they are enabled.

The course must conform to the contract and meet the legal requirements for quality, functionality, availability and security. We will provide necessary updates, including security updates, for the period required by law. Maintenance or service issues may occur, but they do not remove your rights. No specific language-learning outcome is guaranteed, as this also depends on your practice.

If the product does not meet the applicable conformity requirements, the consumer retains the applicable mandatory rights, including, where appropriate, correction free of charge and within a reasonable time, resupply, a price reduction, termination and compensation. Contact us so that we can investigate the problem. We do not impose a contractual time limit for complaints that reduces the applicable statutory time limits or rights.

The content and implementation may be updated to improve quality, correct errors, maintain security or meet legal requirements. Changes will not unjustifiably reduce rights acquired through an existing purchase.

Changes that go beyond what is necessary to maintain conformity require a valid reason provided for in the contract, must not entail additional costs and must be communicated clearly. If they adversely affect access or use to more than a minor extent, we will give you reasonable advance notice on a durable medium. You may terminate without charge under the conditions set out by law, normally within 30 days of the notice or the change, whichever is later, unless you can retain a version that conforms to the contract without that change and at no cost.

Information about the data used when you visit the website, choose a language, practise in the free lesson, play audio or contact us is provided in the separate privacy notice.

Read the privacy information

First contact hola@cantalosverbos.es so that we can try to resolve the issue. Consumers may also seek guidance or mediation from Forbrukertilsynet, or contact the competent dispute resolution body in their country. For guidance on a cross-border dispute, you can also contact the European Consumer Centre in your country.

These terms are governed by Norwegian law, without depriving you of the mandatory protection that applies in your country of residence or your right to bring a case before the competent courts, including those in your place of residence where the law allows. The Spanish, English and Norwegian Bokmål versions correspond to the same contractual version; no translation may reduce your mandatory rights. Contact us if you notice a difference in meaning.

We may update these terms for legal, technical or operational reasons. The date above identifies the current version. An update will not retrospectively remove mandatory rights or rights already acquired without a valid legal basis.